Required training for logistics sales people
By SwizStick • Jul 1st, 2008 • Category: 3PL, QuickNewsI too am appalled at the general lack of geographical knowledge by folks within the logistics provider industry, particularly sales people. I’ve worked both sides of the fence and as a customer it is pretty embarrassing when you have to explain or point out to the sales rep the location of the country his or her company claims they can service for you. I certainly don’t expect every person who walks through the door to know exactly where Namibia or Mali is, but is it too much to expect they should know countries such as Brazil, India, Pakistan, and Indonesia? These are all real examples that I have experienced as a customer dealing with sales reps from providers.
And don’t get me started about China: if you are trying to sell me on your China services and you can’t even figure out the basics of Northern and Southern China logistics points, then you better try to sell me something else. No, Yantian and Shanghai are not even remotely close to each other, I am sorry to say.
Stumble it!
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